This concept was developed to create customized services for each client.  As a "middle service" company between our clients and their customers, it is important for our staff to have the same goals and ideas as the client they service.  At our corporate office, each branch is separated with dedicated employees to service only one account including a direct phone number/email for that client.  All offsite branches operate on the client's phone system or a dedicated phone system in order to appear as part of the client's operations.  All Nations Direct braches operate on software that allows an employee to view the records specific to that client or office.  Each client works with the same group day in and day out.  A Nations Direct staff member is available every hour of every day.  The "Dedicated Support Staff" concept creates personalized signing services for each and every client.